B2B Enterprise | Usability Testing
Balancing Power Users & Onboarding New Logistics Operators
High-complexity supply chain software needed to streamline onboarding without slowing down 10-year veteran power users.
Outcome
A workflow model that supports fast experts and confident new operators
The challenge
High-complexity supply chain software needed to streamline onboarding for new staff without slowing down daily workflow for 10-year veteran power users.
Our approach
Critical workflow bottlenecks and behavioral shortcuts led to a hybrid UI that cut new-operator onboarding time in half while preserving power-user speed.
KEY RESEARCH FINDINGS & SOLUTIONS
RESEARCH & DESIGN LEAD — Grete Evert, UX/UI Researcher & Designer